Introduction
At BestResume.ai (“the Company,” “we,” “our,” or “us”), your privacy and data protection are of utmost importance. This Privacy Policy describes how we gather, handle, store, and safeguard both your personal and technical data when you use our platform. The terms outlined here apply to your access to our website and any related products or services (“Services”) we currently or may later offer. By continuing to use our Services, you confirm that you understand and agree with the practices detailed in this policy. If you do not consent to any of its provisions, please refrain from using our website or tools. We encourage every user to read this document thoroughly before engaging with any features of the platform.
Information We Collect and the Purpose Behind It
We collect different types of user information to ensure seamless service delivery and platform improvement. The primary reasons include:
To help you create and manage your personal account
To keep you informed about updates, offers, and service improvements
To enable user interactions such as reviews, testimonials, or shared content
To answer your inquiries, maintain platform security, and prevent fraud or policy violations
Cookie and Tracking Technology Usage
This section clarifies how BestResume.ai uses cookies and tracking tools to enhance your browsing experience. By staying on our site, you agree to our cookie policy as explained below.
Categories and Purpose of Cookies
We use several types of cookies to keep our website functional and efficient:
Mandatory Cookies
Purpose: These are mandatory for the website's core features, including secure login and proper navigation.
Examples: Session management cookies, authentication identifiers.
Note: Turning them off may disrupt basic functionality and user access.
Customisation Cookies
Purpose: To store your preferences, such as display options or language settings.
Examples: Cookies remembering theme styles or regional preferences.
Note: While optional, these cookies significantly improve your browsing comfort.
Usage Analytics and Site Metrics Cookies
Purpose: To collect anonymized insights into how users interact with our website.
Examples: Tracking tools like Google Analytics that help identify navigation trends or technical issues.
Note: Information gathered is statistical and not linked to your identity.
How We Gather User Data
Depending on how you interact with BestResume.ai, we may collect information from several different sources:
Information You Provide Directly
When creating an account, signing in, or completing forms, we may ask for details such as your full name, contact email, or login credentials.
Data Automatically Collected from Your Device
We may collect information about your device or browser, including IP address, operating system, time zone, and diagnostic data to enhance performance and ensure platform integrity.
Content Submitted by Users
Any information you voluntarily post – such as feedback, images, or uploaded resumes – may be linked to your profile or email and displayed according to your chosen settings.
Payment and Transaction Data
Information related to your payments, discount codes, order records, and chosen subscription plans may be processed for transaction management and support purposes.
How We Use and Safeguard Personal Data
While engaging with our website or AI tools, we may request data that identifies you personally. We gather this data solely to facilitate communication, improve user experience, and ensure efficient service delivery. Typical data we may process includes:
- •Your email and contact details
- •Your name and account credentials
- •IP address and location data
- •Activity logs connected to resume generation or account usage
We store all personal data in secure environments and handle it with strict confidentiality. Your information will never be sold or shared with external parties without your explicit permission, except when legally required.
Our Commitment to Data Security
At BestResume.ai, we take every step necessary to ensure your data is treated responsibly and in full compliance with applicable privacy regulations.
Data Controller: Online Writing and Services sp. z.o.o. (Company No. 5213860232)
Address: 37 Domaniewska Street, Unit 2.43, Warsaw, Poland, 02-672
How We Use the Information We Gather
At BestResume.ai, we utilize your personal data for several important operational and service-related reasons. These activities allow us to provide reliable, safe, and user-friendly services while maintaining compliance with applicable data protection standards.
Delivering and Managing Services
We use your information to operate, supervise, and enhance our platform so that all functions work efficiently and without interruption.
Account Administration
Your personal account data gives you secure access to various tools, resume-building features, and personalized resources.
Contractual Obligations
Your information is necessary to process transactions, manage service orders, and fulfill agreements or purchases made with our company.
Communication and Notifications
We may contact you through email or other channels to share essential updates, maintenance notices, and service announcements.
Marketing and Suggestions
From time to time, we might send you offers or recommendations related to the services you have used unless you have chosen to unsubscribe.
Customer Support
Information you provide helps us respond efficiently to your inquiries, feedback, or technical support requests.
Data Retention Period
Your personal information is retained only as long as it is necessary to meet the objectives outlined in this Privacy Policy. In some cases, we may keep data for longer periods to meet regulatory obligations, settle disputes, or enforce contractual terms and company policies. Once retention is no longer justified, your data is securely deleted or anonymized.
Protecting Your Personal Data
We maintain robust administrative, physical, and digital security measures to protect your personal data from unauthorized access, alteration, or loss. Access is restricted to employees and partners who require it for legitimate business purposes and are bound by confidentiality obligations. We also encourage all users to use secure passwords and practice caution when sharing data online.
Promotional Emails and Communication
Your contact details may occasionally be used to send newsletters, service updates, and promotional offers relevant to your interests. You have full control over your preferences and can opt out at any time by clicking “unsubscribe” in our emails or reaching out to our support team directly.
Processing Payment Details
All payments are processed by certified third-party vendors that comply with industry-standard data security protocols. BestResume.ai does not store your credit card details or any sensitive financial information. Payment processors handle all such data directly, following PCI-DSS (Payment Card Industry Data Security Standard) requirements to ensure secure and lawful processing.
Legal Basis for Data Processing under GDPR
In compliance with the General Data Protection Regulation (GDPR), we collect and use personal data only when there is a valid legal reason to do so. The main bases for processing include:
Your Consent
When you have explicitly agreed to data collection for a defined purpose.
Performance of a Contract
When data is needed to fulfill a contract or provide services you've requested.
Legal Compliance
When processing is required to meet legal or regulatory duties.
Vital Interests
In exceptional circumstances, to protect your safety or that of another individual.
Public Interest
When data use supports a task carried out for the public good or by official authority.
Legitimate Interests
When processing supports our business goals in a way that does not override your personal rights.
If you are uncertain about which ground applies to your case, we will gladly clarify it upon request.
Your Privacy Rights Under GDPR
If you are located in the European Union, you are entitled to specific data protection rights, including:
Access
Request a copy of the personal information we hold about you.
Restriction
Ask to temporarily or permanently limit how we use your data.
Correction
Request updates or amendments to inaccurate information.
Objection
Decline specific processing activities, including marketing communications.
Deletion
Request that your personal data be erased when no longer necessary.
Links to External Web Resources
Our website may include links that lead to third-party websites. Once you click an external link, you will leave our platform. We advise reviewing the privacy statements of any external sites you visit, as we do not control or assume responsibility for their data handling practices or content.
Policy Revisions
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. All modifications will be posted on this page with an updated “Last Revised” date. In significant cases, we may also notify users by email or through an on-site message prior to implementation. We encourage visitors to check this page regularly to stay informed about how BestResume.ai protects and manages their data.
This Privacy Policy is part of our commitment to transparency and user trust.